5 Questions for Your Potential Business Internet Service Provider
Before you commit to something as serious as your telecommunications needs, you need to make sure you're getting the very best service. The best business internet service providers will have all the right answers to these 5 questions:
1. "Am I getting good bang for my buck?"
A good business internet service provider understands that there is a ton of competition out there -- which is why they'll be happy to tell you how their service blows everyone else's out of the water! Instead of listening to your potential provider ramble on about great prices, make sure those prices come with awesome service. The last thing you need is cheap service that's cheap on benefits!
2. "Will you give me the equipment I need?"
If the answer to this isn't a resounding "yes", keep looking! A great business internet service provider will do just that -- provide you with everything you need to take full advantage of your new technology. That includes giving you all of the necessary equipment and installing it for you.
3. "Can I change my bandwidth later?"
If the answer is "no", that means your business internet service provider isn't scalable -- and that's not a good thing. Scalable providers make it easier to fit your services into your budget, because they'll let you pay for a specific amount of bandwidth. Plus, they'll save you time later by allowing you to increase or decrease your bandwidth with a simple phone call, instead of getting a whole new service.
Anytime you can save time AND money, that's a good thing!
4. "Do you have several fiber options to choose from?"
You might be tempted to go with copper options because they're cheaper, but in the end, fiber is the better buy. Not only will it give you better service, but you won't have to worry about replacing it anytime soon. With it, your business will be fully-prepared for the future. You'll even have a little bit of the future right in the here and now!
5. "What are your obligations to me as a customer?"
The best way to get this answered is to read your potential business internet service provider's SLA (or, "Service Level Agreement") very carefully. That's the contract between you and the provider. It spells out things like the uptime you're guaranteed, what happens if there's a technical snafu, and what happens if your provider doesn't hold up its end of the bargain.
The biggest mistake you can make is to assume that your SLA is "any ol' fine print". After all, it explains exactly how your provider is going to treat you -- and that's a very big deal!
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