3 Big Reasons to Switch Your Call Centers to Voice Over IP
Want to know why so many call centers are switching from traditional landlines to voice over IP? Understanding the reasons is as easy as 1-2-3!
1. You can scale back your costs
Voice over IP is much cheaper than traditional phone service. In fact, that’s why so many companies switch in the first place!
How much cheaper are we talking?
The average homeowner can save tremendous amounts of money per month by switching, so imagine the savings you’d get by getting VoIP for your call centers. We’re talking a ton of money! Since this service comes with a flat monthly rate and no limit as to the number of lines you can get, the savings are endless!
But the savings don’t stop there.
By getting VoIP for call centers and hooking everything up to your point-to-multipoint network, you can actually enable your employees to work from home. That way, you can close that enormous (expensive!) call center and eliminate your overhead.
2. You can make things more efficient
If you outsource your call centers like many companies do, you probably wonder about the quality of information your customers are getting. However, voice over IP can give it an instant boost!
Since your call centers will be tied into your network, the people answering your phones will have access to more information – meaning they’ll be able to pass along better answers, instead of just the bare-bones, robotic answers they normally give.
And, once the calls are finished, they’ll have an easier way to keep you up to speed. Since each call will now consist of a data packet on your network, it will be much easier for people who answer your phones to refer them to you if the need arises – or, to simply pass on information from the call to you. It’s as easy as clicking a mouse!
3. You can give callers better service
When you’re tied to a traditional landline, you have to let people handle calls based on who’s physically there – instead of who’s best-qualified to tackle the call. But when you have voice over IP, location is irrelevant. Since everything is done over the internet, you can transfer calls to anywhere along your network.
And, callers won’t have to wait forever for that to happen. Since VoIP for call centers automatically stacks calls in the order in which they were received, people won’t sit on hold for long periods of time. As an added benefit, your secretary won’t have to sit at her desk in a frenzy, trying to remember which call came in first!
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